In January 2015, the Sam L. Cohen Foundation conducted an electronic survey of its grantees over the past three years. Ninety-seven organizations completed the survey, for a response rate of 56 percent.
Overall, grantees report being highly satisfied with their experiences working with the Foundation. For example, over 90% of respondents strongly agree or agree that:
- the website is user-friendly, providing clear instructions on how to apply for a grant
- the application information required is appropriate for the requested grant amount
- Foundation staff is approachable, helpful and display a good understanding of community needs
- the initial inquiry step saves time/effort
The survey highlighted one area of improvement for us. A small percentage of respondents indicated some hesitancy about discussing certain topics with the Foundation, for example, leveraging support from other funders.
It was helpful to learn that 50% of respondents estimated that it took 10 hours or less to apply to the Sam L. Cohen Foundation, followed by 38% who estimated it took 11 to 20 hours.
Grantee feedback was especially valuable as the Foundation moved to an online application and reporting process during the surveyed time period. We appreciate your cooperation and willingness to embrace this new methodology.